Refund policy

Returns & Refund Policy

Last updated: June 26, 2026

At Patipooty Golf, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

Change of Mind Returns

If you change your mind about your purchase, you may request a return within 14 days of receiving your order.

To qualify for a change-of-mind return, the item must:

  • Be unused and in substantially the same condition as received.

  • Include all original packaging, accessories, manuals and components.

  • Be suitable for resale.

  • Be accompanied by proof of purchase.

Items that have been used, damaged, altered, or returned without their original packaging, accessories or components may not qualify for a refund or may be subject to a partial refund where permitted by law.

Customers are responsible for the cost of returning items for change-of-mind returns.

Damaged, Incorrect or Missing Items

Please inspect your order as soon as it is delivered.

If you receive a damaged, defective, incorrect or incomplete order, please contact us within 7 days of delivery at:

support@patipooty.co.za

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs where applicable

Where appropriate, we will arrange a replacement, repair, refund or another suitable resolution.

Defective Products

Products that develop a manufacturing defect may be covered under applicable South African consumer protection legislation.

This does not include defects resulting from:

  • Normal wear and tear

  • Accidental damage

  • Misuse or negligence

  • Improper care or maintenance

  • Unauthorised repairs or modifications

Where appropriate, Patipooty Golf may inspect, test, repair, replace or refund a defective product in accordance with applicable South African law.

Non-Returnable Items

The following items are generally not eligible for return:

  • Gift cards

  • Clearance or final sale items

  • Personalised or custom-made products

  • Products that have been used in a way that prevents them from being resold

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your return request.

If approved, refunds will be issued to the original payment method used for the purchase.

Please note that depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Patipooty Golf

Email: support@patipooty.co.za